Milholland Electric, Inc.

Guiding Principles:

Exceed customer expectations: The focus of each job is to provide the customer with a little more than what has been agreed to. This can take the form of extra services or product or it may mean that the job is completed ahead of schedule or for a little less than quoted. All solar or electrical jobs are quoted and agreed to before any work begins and care is taken to determine all costs and potential costs so as to minimize the possibility of surprises.

Live the Golden Rule (Respect & Fairness): From the onset of a job, the customer is treated as an individual and not just another job on the books. Whether the job is adding a circuit to an existing electrical service or a custom construction with solar, everyone is treated respectfully, equally and courteously.

Pursue Excellence (Preparation, Organization, Accuracy, & Accountability): A job well done starts in the preparation stage and progresses in an orderly fashion through completion. Electrical contracting requires accuracy at all times and the work must be done correctly to not only protect the customer but in accordance with local and national building codes. As in the pursuit of excellence, there are no shortcuts with electrical contracting and the company is strictly accountable to the client, the community and the California Contractors Board.

Work as a team (Collaborate): The staff at Milholland Electric is required to work as a team. This promotes a better job atmosphere and allows team members to learn and grow. With the variety of services the company provides, team members are encouraged to enhance their skills so that someone who normally does solar cleaning or installation can help out when assistance is needed on a lighting retrofit or an electric panel upgrade.

Share Knowledge (Teach & Communicate): This principle is focused on past, present and potential customers. In 2011, the company began to distribute a monthly e-newsletter that provides a variety of news and information to the company’s contact database. Coming from solar and energy related news sources; this information does not normally make it to the headlines of local news outlets. The readership has grown and many have remarked how thankful they are for the information on solar, renewable energy, conservation and going green.

Operate in honesty and integrity: Milholland Electric has always operated with the highest standards and transparency providing guaranteed quotes and warranted work. The reviews and documentation in this presentation as well as the BBB A+ rating speaks of the company’s success in this area.

Keep it Simple (Make it easy for customers to do business with us and for us to work together): One key to happy customers is to make the working relationship as simple as possible. The company confirms all communications in writing and email, provides easy to read quotes, forms and documentation and has an automated attendant on the phone system for directing calls after hours. The websites are well organized, provide valuable information and even includes a contact form for leaving messages 24 hours a day.

Risk Management & Safety (Environment, Business, & People): Milholland Electric has always been committed to the safety of its staff, clients and the community. Site safety forms are completed for each job and weekly safety training keeps the staff up-to-date and informed as to the latest safety regulations. All potential risks are carefully managed before, during and at the close of each job.

Milholland Electric enjoys great relationships, favorable reviews, referrals and repeat business because the company adheres to its guiding principles.